If you're not satisfied with an item that you purchased from us, you can initiate a return within 7 days after delivery, as long as the item is in its original condition and packaging. Items that have been used or modified in any way may not be returned. You will be responsible for return shipping costs (except in instances where the item arrived damaged or defective). We recommend insuring your return shipment and using a trackable shipping method. Refunds will not be issued for items damaged in return transit or for returns that are never received.
Damaged and Defective Items
In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item for a replacement, as long as you report the issue within 7 days after delivery of the item. You will not be responsible for the shipping costs to return or replace the item. We encourage you to inspect the packaging of the item before you accept the item from the carrier. If the packaging or the item appears damaged when it arrives, you may inform the carrier and refuse delivery. In that case, please report the issue and you can choose to receive a replacement
This warrants the rugs against manufacturing defects in workmanship or materials for 30 days period from the date of purchase. The manufacturer will repair or replace, at its discretion, the rug without any charge. Normal wear and tear is not warranted.